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KMID : 0385919940050020329
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Journal of the Korean Society of Emergency Medicine
1994 Volume.5 No. 2 p.329 ~ p.335
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A Problem and Countermeasure of Emergency Aeromedical Transport
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Abstract
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Little research has been reported on the component satisfaction of the users in the emergency medical services in Korea. Research on the effectiveness of the emergency medical services has focused primarily on the furiction of the combined
effects
of
stratification and technology in the emergency department. It has been demonstrated that users' satisfaction have independent and significant effects on health care performance, linking the variation in component satisfaction to factors that
influence
the patient's attainment of health care. The present study has a dual concern: (1) to identify and describe the predominant component satisfaction of the users engaged in emergency medical services in a hospital in Korea, (2) to present the
suggestion
to enforce higher-quality performance in the emergency medical services with the users' positive satisfaction.
The research method used in this study was self-administered questionnaire responses made on five point Likert type sacle to a series of component satisfaction statements. The subjects were patients in the emergency department of the Wonju
Christian
Hospital, Wonju, Korea. A self-administered questionnaire designed to measure the amount of agreement with component satisfaction as well as expectations improved and modified for the effective measurement toward users. The questionnaire
delivered
with
a cover letter to 365 subjects. A total of 182 patients responded. The reture rate was 80% for the inpatients through emergency department and 17% for non-hospitalized persons. The statements expressed by respondents were analyzed using
nonparamentic
statistics(SPSS).
Motivation(expectation) to visit the hospital winning the strongest support were adequate treatment with abundent knowledge of emergency medical person as well as receiving a persuasive explanations. Lower component satisfaction revealed in the
area of
amentities by all age group and male respondents appealed lower satisfaction about emergency unit facility environment. College graduates complained more uncleanliness as well as non-free noise atmosphere. People in the upper brackets of income
steadily
expressed dissatisfaction with all area of the services.
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